Andy Vinckier, Nebraska General Manager, shared the inspiring message below with the Nebraska team, and Dave agreed to let it be shared district-wide. As Andy said, “We are not defined by how we handle success. We are defined by how we handle our mistakes and losses.”
Look around, this is who your co-workers are, this is what we represent! Thank you to both gentlemen for sharing this story of grace!!
We might have lost a battle but let’s not lose the war…
Sorry, but haven’t slept well this week since being told JCI will get the PACT contract at KPS. It’s understandable for us to be disappointed but the purpose of this email is to encourage you to work even harder than you already are on this account. I’m headed to Kearney for a lunch meeting on Wednesday (originally scheduled cause I thought we’d win) and while I really don’t want to go, I know I have to go and while I’m typing this, I’m looking forward to going. Why, cause it’s the right thing to do.
KPS is going to do more business with Trane. However, we have to finish the work we are currently under contract for in order for this to happen. So, part of the reason for this email is to challenge you to treat KPS as if they did just select us for more work as I believe when we “act” the right way then decisions we want will follow accordingly.
In 25 years of working in a specific market I have learned several things about customers and one I wish to share as I finish. It’s easy to work hard and have a good attitude when we win but when we lose… this is when everyone is watching and when we need to perform at our best. Because if we don’t this loss will be the beginning of more like it. I for one will NOT let that happen. So please, when your responsibilities cause for you to work at KPS, do 110%. That’s my goal for this account.
Thanks for reading and have a wonderful weekend,